3. Refund Policy

Effective date: 11 September 2026

3.1 Our approach

Nakshanjali offers digital astrology content. Once a reading is generated, it exists and cannot be un-delivered. That said, we want you to feel that you have received real value for what you paid. This Policy explains when and how we offer refunds. The Service is operated by Nitanya Digital Ventures.

3.2 Reports paid in rupees

You may request a refund on a one-off report within seven days of purchase if any of the following applies:

• You have not opened the report.
• You have opened the report but there is a genuine error in the chart calculation (for example, wrong ascendant because your birth time was entered incorrectly by us).
• The content is materially and unreasonably different from what was described on the report page.

These stated conditions continue to apply to reports paid for in rupees under the terms that applied to that purchase. Digital content, once consumed, cannot be returned, subject to the conditions above and applicable law.

3.3 Credit-funded reports and Match — staging draft for review

Ask uses one credit per paid answer. A report unlock or new Match uses two credits after confirmation. Reopening saved access and downloading an entitled report PDF do not use additional credits. A failed unlock does not complete or charge the credit transaction. The refund treatment for completed credit-funded report or Match access has not been approved for Production publication. This staging draft does not remove any consumer rights under applicable law and creates no refund promise beyond those rights.

3.4 Existing subscriptions

If an existing Nakshanjali Premium subscription is active, you can cancel it from Settings. Access continues until the end of the current billing period. The established terms for that subscription continue to apply.

Exception: if the established terms for an existing subscription provide a seven-day first-payment refund, that term continues to apply to that subscription.

Subscription renewals and cancellation continue to follow the terms accepted for the relevant subscription.

3.5 How to request a refund

Email us at support@nakshanjali.app with:

• The email address associated with your account.
• The order or transaction ID.
• A short note on why you are requesting the refund.

We will respond within three business days. Approved refunds are processed within seven to ten business days and credited to your original payment method.

3.6 What we do not refund

We cannot offer refunds in the following cases:

• Requests made more than seven days after purchase (except where required by law).
• Requests where the birth details you provided turned out to be inaccurate, and the calculation itself was correct given the inputs.
• Consumed subscription periods.
• Free content or promotional credits.

3.7 Consumer rights

Nothing in this Policy limits any right you have as a consumer under the Consumer Protection Act, 2019 or any other applicable Indian law. If we are ever required by law to offer a broader refund than this Policy provides, we will do so.

3.8 Contact

For refund questions or requests, please contact us at support@nakshanjali.app.